Riaz Haffejee

"We partnered with RNR over a year ago to enhance our service offering for managing customer breakdowns. This partnership has empowered us to proactively address and manage breakdown incidents, significantly improving our ability to meet customer expectations. RNR’s service offering enables us to efficiently manage and update customers throughout the breakdown process, providing them with real-time visibility at every stage. As a result, we have been able to resolve many customer breakdowns within the critical "golden hour," ensuring prompt and effective resolutions. Additionally, the RNR platform allows us to generate detailed reports for every breakdown, offering comprehensive insights into findings and resolutions. This capability has not only streamlined our internal processes but also enhanced our ability to deliver exceptional customer experiences through clear and transparent communication. The collaboration between our two businesses has been instrumental in creating additional capacity within our organisation while delighting our customers with a seamless and efficient service. For customers already subscribed to the service, breakdowns can be logged directly through the RNR platform, which drives the entire process through our organisation to completion. This partnership is a testament to the value of effective collaboration and its impact on customer satisfaction and operational efficiency."